Can You Hear Me Now? Improving Internal / External Communication through Process and Technology
A high percentage of malpractice practice claims and practice management issues are caused by communication breakdowns. The growing number of communication channels only compounds the problem.
Examine technologies and techniques that will help you improve internal and external communication, lower your stress, improve your service, generate happier clients, and lower your malpractice risk.
Jennifer M. Ramovs is Director of Education for Affinity Consulting Group’s online legal technology training division.
Ramovs graduated from The Ohio State University with a degree in Political Science, and earned her law degree from Capital University Law School while working full time as a law clerk at Decker Vonau in Columbus, Ohio.
Ramovs became a consultant in 2004, specializing in consulting and training on practice management software for law firms. Her expertise extends to Practice Management, Document Assembly, Document Management, and analyzing law office workflow to help firms develop policies and procedures that maximize both productivity and profitability. She is certified in a variety of programs that help attorneys achieve their goals, including Actionstep, Amicus Attorney, PracticeMaster & Time Matters.
Ramovs has taught numerous legal technology CLE courses in person for various state and local bar associations, as well as online for various providers.